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What are Salesforce Managed Services?

Salesforce Managed Services is all about letting you focus on what you do best—your work—while we take care of your Salesforce platform. Imagine having a dedicated team of expert administrators, consultants, and developers at your fingertips, ready to assist when needed, make enhancements upon request, and offer proactive advice based on industry best practices.

Why Choose YEN DIGITAL Consulting?

At YEN DIGITAL Consulting, we're proud to stand out in several ways:

• Exclusive Expertise: We're one of only 22 Salesforce Managed Services Navigator Experts.

• Flexible Plans: Our packages start as low as 20 hours per month with flexible monthly fees and roll-over hours.

• 24/7 Support: Need around-the-clock support? We offer a “follow the sun” model to ensure you’re never left in the dark.

Is Managed Services Right for You?

Managed Services might be the perfect fit if you:

• Have a new Salesforce platform and need training, support, or minor enhancements.

• Lack an experienced system admin and need part-time or full-time resources without the hefty cost.

• Have limited internal Salesforce expertise or an overburdened system admin.

• Need to stay ahead with updates and new features.

• Find your Salesforce solution too complex to manage.

• Face high costs and inflexible contracts with your current provider.

• Experience poor quality work from your existing managed service provider.

• Struggle to hire and retain Salesforce talent and need immediate support.

Not Sure Yet?

Our consultants are here to listen to your needs and guide you to the best solution—whether that's managed services, outsourcing, or a project-based engagement.

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Why Work with YEN DIGITAL Consulting?

We are a global, full-service Salesforce® Consulting Partner, delivering innovation and excellence for clients of all sizes across the entire Salesforce platform.

• Proven Success: Over 2,000 successful Salesforce projects in the last 25+ years, with an average rating above 4.8 out of 5 from over 400 clients.

• Certified Expertise: Access to a talent pool of Salesforce Certified Administrators, Service & Sales Consultants, and Force.com Developers.

• Years of Experience: With 25+ years in operation, our award-winning team is constantly enhancing their skills through training and innovative projects.

• Global Reach: With 24 offices in 15 countries, including client-facing teams in EMEA and North America, and delivery hubs in Poland, Bulgaria, and the Philippines, we blend quality and cost effectively.

• 24/7 Support: We're here whenever you need us.

FAQs

What are Salesforce managed services? Salesforce managed services support and extend your Salesforce solutions, helping you achieve a higher ROI.

What is included in managed services? Our managed services include regular health checks, security reviews, regression testing, fixing support tickets, implementing change requests, and continual enhancements.

Is Salesforce a managed service provider? No, Salesforce itself is not a managed service provider. Companies like YEN DIGITAL Consulting provide these services.

What are examples of managed services? In IT, managed services include systems administration, data backups, networking, and web hosting. For Salesforce, it involves the operation and development of your Salesforce platform.

What is the delivery time difference between managed services, professional services, or a change request? Managed Services offers rapid triage with no need for separate agreements, unlike professional services which require a new statement of work for each project.

Are managed services effective in emergencies? Yes, our managed services assign priority ratings to minimize impact on your business.

How do managed services fix Salesforce problems and work on strategic optimization? We prepare for releases and upcoming support areas in advance to ensure smooth adoption and deliver value without disruption.

How do managed services interact with the client’s business? We offer an online portal, Salesforce app, standard email support, online meetings, and release documentation to ensure issues are resolved and enhancements are implemented smoothly.

Do Managed Services differ from other YEN DIGITAL delivery services? Our Managed Services provide fast access and a flexible approach, often within just a few hours.

How do Managed Services adapt to new technologies? Our team stays updated with the latest Salesforce releases and new cloud capabilities to ensure we deliver cutting-edge solutions.

Find the Right Solution for Your Business

Kickstart your next Salesforce project with an award-winning partner. Complete the form, and one of our consultants will get back to you. No matter your size, industry, or requirements, we have the expertise and experience to help you achieve your goals.